We've Got You Covered
Selecting the right mattress can be a difficult process, but we pride ourselves on putting our customers first. So there’s no need to worry, because with these policies, we’ve got you covered.
The Original Mattress Factory does NOT accept returns or exchanges on ANY upholstered bedding products. This is for your protection as we only sell brand new products built with all new materials.
Size Change Policy
You have 60 days from the time of possession to address a size-related issue. Within this time, you have the ability to change to split or low profile box springs for a 25% fee or to a different size mattress or box spring for a 50% fee. Retail price difference and delivery fees may apply.
You have one year from the time of possession to address any comfort-related issues with your new mattress. Within this time, you have the ability to reselect a different model for a fee of 25% of the less expensive mattress or set price. Retail price difference on more expensive products and delivery fees may apply.
Size and comfort issues aside, we have a warranty on all of our products. If there are any true material defects or errors in workmanship, these issues are covered under our warranty and we will take care of them for you. Delivery fees may apply.