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Warranty

Genuine Value From The Inside Out

We proudly stand behind the products we manufacture and offer a warranty on all of these items. Any true material defects or errors in workmanship are covered, and we will take care of them for you. It’s important to note that a warranty is not an indicator of how long a mattress will last, and it does not cover the gradual, naturally occurring loss of comfort or support over time.

Please be aware that some warranties are prorated. Which means that as your mattress ages, you receive proportionately less credit towards a new mattress. A non-prorated warranty, on the other hand, will cover 100% of the labor and material costs to repair or replace a defective mattress or box spring. Valid warranty claims such as loose, broken, or protruding coils and wire are rare under normal usage. Over time, mattresses will wear out or your comfort preference may change, but these are not warranty defects. When shopping for a mattress, you should focus on finding one with the best support and most comfortable padding a price you can afford — not on the length of the manufacturer’s warranty.

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Original Mattress Factory Product Warranty

The quality built into every Original Mattress Factory mattress and box spring allows us to offer the purchaser of these fine products a limited warranty against any defect in workmanship or material (excluding exterior fabric). This warranty extends only to the original purchaser. You must provide proof of purchase to validate this warranty.

In the event that service resulting from such defects is required during the no-charge period (see Warranty Table below) after the original purchase, your mattress and/or box spring will be repaired or replaced (at The Original Mattress Factory’s option) without charge, except for transportation costs.

In the event that service resulting from such a defect is required after the no-charge period, your mattress and/or box spring will be repaired or replaced (at The Original Mattress Factory’s option) with a charge to the consumer for labor and materials as calculated on the Warranty Table below.

Repair of the mattress or box spring does not extend the duration of this limited warranty or begin a new limited warranty period.

ANY AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXCEED IN DURATION THE TERMS OF THIS LIMITED WARRANTY. THE TERMS STATED IN THIS WARRANTY SHALL BE THE CONSUMER’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF ANY DEFECT DURING THE WARRANTY PERIOD. THE ORIGINAL MATTRESS FACTORY SHALL NOW BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, OR INABILITY TO USE THIS PRODUCT, OR FOR THE BREACH OF THIS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

THE ORIGINAL MATTRESS FACTORY OFFERS NO OTHER WARRANTY OR REMEDY WHICH EXTENDS BEYOND THOSE EXCLUSIVE REMEDIES SET FORTH ON THIS LIMITED WARRANTY.


Additional Information Pertaining to this Warranty Policy: If identical materials are not available at the time of product service, The Original Mattress Factory reserves the right to substitute materials of equal or higher quality.

The Original Mattress Factory reserves the right to:

  • Refuse service when the product is found on inspection to be in an unsanitary condition, or when the product failure is due to causes other than defective workmanship or material.
  • Require a sanitization treatment of The Original Mattress Factory’s choice when any product is handled by an Original Mattress Factory personnel.

IMPORTANT NOTES

This mattress is designed for full performance when used with a matching box spring as a total sleep system. If used on a faulty box spring, resulting mattress damage will void your warranty.

Read carefully. This warranty defines the exclusive terms of your Limited Warranty and gives you specific legal rights, and you may have other rights which vary from State to State:


Limited Warranty

To avoid structural damage and voiding of your warranty, adequate center supports must be used in your bed frame or with bed rails with full, queen, and king-size mattress sets.

In the normal course of sleeping on your mattress, body impressions will appear. This is not a structural defect covered by this warranty. It is simply an indication that the upholstery layers are settling and compacting as you use your new mattress. Periodically rotating one-sided mattresses or flipping and rotating two-sided mattresses can minimize the amount of impressions that you see.

Warranty Table

Warranty Law Label

Our limited warranty is provided in detail in this handout, but, in summary, our warranty covered defects in materials and workmanship. The use of a warranty by our customers is minimal, but the information below is provided to help you identify whether or not you may be one of the few who do have a product defect as covered by our Limited Warranty. (Note: This is not an all-inclusive list.)


ITEMS COVERED BY OUR WARRANTY UNDER NORMAL USE:

  1. Body impressions with more than 1.5-inch indentation if the mattress is supported by a matching box spring and used with an appropriate frame or center support/slat system.
  2. Wire that is loose or broken and protruding through the cover of your mattress.
  3. Broken or loose modules or grid top in the box spring.
  4. Broken or split wood slats in the box spring frame.
  5. Handles that have pulled out of the mattress.

ITEMS NOT COVERED BY OUR WARRANTY

  1. Body impressions with 1.5-inch or less indentation. Please go to originalmattress.com/warranty to learn how to measure body impressions.
  2. Damage or “sagging” due to the use of a worn or insufficient box spring or an improper bed frame.
  3. Comfort preference, bedding height, and size. See Comfort and Size Replacement Policies. Please go to originalmattress.com/warranty to learn how to measure mattress height.
  4. Fabric cover (including stains, soiling, pilling, and burns).
  5. Border wires that are bent by improper folding of the mattress during moving or turning.
  6. Transportation costs associated with warranty claims.
  7. Any damage to mattress or box spring from abuse or improper use.
  8. Any product (even if defective) that:
    • is in an unsanitary condition;
    • is damaged due to liquid penetration;
    • is damaged due to cleaning or use of cleaning fluid; or
    • shows any sign of misuse or abuse.
  9. Items not manufactured by The Original Mattress Factory (including, but not limited to, mattress covered, pillows, sheets, and bed frames). A manufacturer’s warranty may not apply to these items. See your sales associate for details.

Unsanitary Condition/Use of Cleaning Fluids: Allowing your mattress and box spring to be in an unsanitary condition, as a result of, among other things, pervasive staining, soiling, or pest infestation, may damage your sleep set and invalidate your warranty. Additionally, the use of cleaning fluids may damage the fabric and materials in your mattress and invalidate your warranty. For health and safety reasons, The Original Mattress Factory may not be able to inspect these products to assess whether they are covered by the warranty. Similarly, The Original Mattress Factory reserves the right to deny warranty coverage where your mattress and box spring exhibit signs of pest infestation, stains, or soiling of unknown origin or nature, and it appears to The Original Mattress Factory, in good faith, that the product may be in an unsanitary condition or may have been damaged by liquid penetration, cleaning chemicals, or other abuse.


How to request a warranty inspection of your Original Mattress Factory mattress or box spring:

In order to be eligible for a repair or replacement under the warranty, an Original Mattress Factory customer service representative must first inspect the product. In order to schedule an in-home inspection, contact your nearest factory location or email us at [email protected].

If there are any concerns about material defects or workmanship errors in your mattress, The Original Mattress Factory may invite you to have your mattress thoroughly inspected in our local factory. If a defect is found during this process, The Original Mattress Factory will repair the defect or replace the product.

We invite you to join us while we perform the inspection so that you can see the process first hand. If you choose to join us, we will waive all pick up, redelivery, and labor fees for this process. We will do our best to accommodate your schedule. We will walk you through each step of the process and answer any questions.

If you do not live near one of our factories, you may be asked to send us documentation of the issue, and we may need to ship the item to one of our factories for additional inspection and repair. Shipping costs may apply.


How to measure body impressions on your mattress:

Body impressions on a mattress are normal. Our mattresses contain materials like natural cotton, which gets compressed when the mattress is used and may create a small impression. However, if your mattress has impressions that are more than 1.5 inches, it may be due to a material defect and would be covered for a repair or replacement under our warranty.

If you do not live near one of our factories and have concerns about body impressions, our team may ask you to document these measurements with pictures. Our team will also request that you take a picture of your mattress’ law tag and product label, the support system, and box spring.

To measure body impressions in your mattress:

  1. Place a string across the mattress, running from one side to the other. The string should be held taught across the top of the mattress, but not making an indentation on the mattress.
  2. Place the end of a ruler or tape measure on the surface of the mattress in the area of concern, aligned perpendicular to the string to measure the impression. Be cautious not to push the ruler or tape measure into the mattress to exaggerate the impression.

For a valid impression measurement, you need to measure the areas of your mattress without stitching.


How to measure your mattress height:

When we determine the height of our mattresses, we do not measure from tape edge to tape edge. That’s because many mattresses are going to be a bit higher at the center of the mattress. When it comes to finding sheets that will properly fit your mattress, it’s important to take the thickness of the mattress into account.

To measure the height of your mattress:

  1. Slide your mattress to the side to expose several inches of your box spring or platform.
  2. Lay a straight edge across the top of the mattress so that it extends over the edge of the mattress.
  3. Use a ruler or straight edge to measure from the box spring or platform to the bottom side of the straight edge. Record to the nearest .25 inch.

Adjustable Bed Warranties

Style and Style Plus Adjustable Bed Warranty:
  • Year 1: Full Warranty: Full coverage of parts, frame, and labor.
  • Year 2-5: Limited Warranty: Full coverage of parts and frame only.
  • Year 6-20: Limited Warranty: Prorated coverage of frame only.
Elite Adjustable Bed Warranty:
  • Year 1: Full Warranty: Full coverage of parts, frame, and labor.
  • Year 2-5: Limited Warranty: Full coverage of parts and frame only.
  • Year 6-20: Limited Warranty: Full coverage of frame only