TESTIMONIALS

At The Original Mattress Factory, we want you to sleep well — and then tell us about it! Read on to learn how our products help our customers get a good night's sleep.

Joy P.
My 3rd purchase from OMF. I need never go elsewhere. Good, well-made mattress, knowledgeable, non-pushy sales staff, good value, fast delivery. And no problems, no surprises! Shopping the way it is supposed to be.
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Crystal C.
We purchased a OMF mattress and box spring back in the early 90's. We are still using this mattress set and are looking into purchasing a new set. This is the best quality mattress and box spring set ever made. Very high quality and lasts longer than all other mattresses on the market. We are highly satisfied with our purchase and will be buying a new set in the near future. THANK YOU for such a good quality mattress and box spring!
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Joanna M.
Krista Mitchell was an excellent salesperson. I loved her! The price would have turned me off from the purchase since I was looking for a deal, but when Krista explained the quality of your products, I was more than happy to spend more to buy your mattress. Great value for the money!
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Victor S.
I would like to leave comments for areas of growth but everything went perfectly. Your website was extremely easy to use and informative on a variety of fronts. The prices are great. Your option are practically endless since you can build to specifications. The store was very inviting and easy to navigate. Our salesperson was very nice, not pushy, informative and made us feel very comfortable. The delivery people arrived right on time. They were very nice and quick. It was really a perfect experience all the way around. I have been recommending you to multiple people already. We will be back. The only thing that could persuade us to go somewhere else, is if the mattress fails before 7 years, which I don't see that being an issue. Keep up the great work!
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Andrea A.
We ended up purchasing the same mattress we purchased 10 years ago because we love it so much. Jan was awesome, friendly, and knowledgeable and was able to answer all of our questions.
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Mary S.
The associate who spoke to us in the store was extremely helpful to us. He was professional, polite and friendly. He made me feel 100% confidant that our purchase was from the best company and the optimal product. He was excellent all-around.
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Kathryn H.
Tom McDaniel went out of his way to ensure my complete satisfaction. I found out on Monday that we were having expected company in three days. This was in addition to company already planned for. Only one room was available but due to recent construction, there was no furniture in it. I immediately went to the Original Mattress Factory in Williamsburg, VA where I had previously bought two mattresses which I was completely satisfied with. I was leary that One would be available on such notice but Tom assured me that he would have the whole setup in my house in two days--AND HE DID!!! How wonderful is that!!!
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Daphne A.
Keep doing what you are doing. Someone has to do it right.
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Nikki G.
I'm not even considering going anywhere else, I want the best mattress money can buy.
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Rory T.
We purchased our first OMF mattress 11 years ago and have been so pleased with it that when it came time for a new mattress we went back to OMF and purchased the exact same mattress. Love it.
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Martha H.
Excellent product, like direct buying, no gimmicks. Highly recommend to friends. Repeat buyer.
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James T.
No bs regarding products, pricing, and how you do business was a refreshing experience. Seem your trying to put out the highest quality products at the most affordable prices. That's getting hard to find now days.
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Marlene B.
I just wanted to say that everyone involved in the purchase and delivery of the mattress, box spring and bed were TOTALLY AWESOME!!! Extremely good attitudes all around which I find rare these days. They all deserve to be commended for their performance.
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B. W.
Bought queen size mattress, box spring, and frame from Columbus, OH factory 16 years ago and still enjoying them. They've been moved 3-4 times and folded to get up narrow stairways at least once. Bought two twin mattresses from Cleveland Factory 5 years ago and one twin from a budget competitor 7 years ago. The OMF mattresses are superior in comfort, quality, and durability. Money was tight then and in retrospect I wish we had just gone to OMF. We also like the comparison cut-away of the product and competitors, the showroom, the factory tour, and that I can talk to someone who understands the product as opposed to a salesperson at the mall who sells multiple products and may not know the products. We prefer the small business feel and genuine customer service at OMF. Thank you.
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Lynn C.
Prior to visiting the store, we went online and took the video tour, which was quite impressive. Our salesman, Paul Morales, was excellent. He was thorough, courteous, and very knowledgeable. The two men who delivered our mattress and box spring, Antoine and Billy, were also excellent. They were very efficient and professional. The fact that they went out of their way to help us put the box spring and mattress covers on the box spring and mattress is greatly appreciated, especially as my husband is older and I have arthritis. Overall, the experience far exceeded our expectations. We will certainly be back to the Original Mattress Factory for our future mattress and box spring needs.
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Dean S.
“My wife and I visited several competitors before OMF. At the other chain retailers, we experienced heavy handed, pushy sales tactics, and getting rushed out the door once it was known we weren't buying that day. At OMF we were greeted by our salesperson, Patrick, who took a great deal of time to educate us on mattress construction, the OMF story, and the features and benefits of each particular product. At no point during the process did we feel rushed or pressured. When it finally came time to select a mattress our salesperson made sure we made the best choice for us based upon our needs and preferences. We returned to the store the following Monday and made our purchase from Rick, who was remarkably thorough, making sure that all of our needs had been met and that our satisfaction was complete. Rick arranged for a delivery that fit within our schedule, and made sure that we had purchased all the products we needed (mattress protector, box spring, etc) to get the most value and life out of our investment. Having worked in both retail management and sales for several years, I can't stress just how much a company's people are its difference maker. Everyone whom we dealt with genuinely seemed to believe in the product and the company. From start to finish, the entire purchasing process was not only tolerable, but actually enjoyable! My family is happy to be customers of OMF and we are pleased to recommend your products and services to our friends. Thank y'all.”
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Ana V.
The mattress, box spring, and frame purchased were for my 76 year old mother. My father and I took her to several mattress stores to shop around. We really liked the quality of products and customer service at your Wards Corner, Norfolk, Va. store. We were impressed with the salesman's (Rick Brink) knowledge and professionalism. At all of the other stores, the salespeople seemed only interested to rush us to make a purchase, even to the point of bullying. Your salesperson, Rick Brink, was patient, considerate, professional, and informative. He answered all of our questions in a courteous manner. We left the store feeling knowledgeable and informed. We still wanted to shop around, but after finding nothing near your quality of product and customer service, we returned that same day and made our purchases. Thank you for an enjoyable mattress shopping experience. We will come back as future customers!
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Kyle B.
I have been through 4 beds in 2 years. They all hurt my back. Sleep number, stearns, and tempurpedic. When I sleep on my daughters old spring mattress my back feels good. I need a well built traditional mattress for my back. Have spent well over $10,000 on these other beds only to be very disappointed. I've been over thinking this whole thing. I need to go back to the Original!
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Amy K.
visited two of your stores the staff saw extremely courteous and knowledgeable about their products. felt NO PRESSURE AT ALL to purchase something that we didn't feel comfortable with or want. We were able to take our time and make a decision. They answered all questions we had without pushing their product over others. Showed us the differences in all mattresses so we could select the one that was right for us.
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Greg T.
I bought an OMF mattress for my son a few years ago and loved the experience, price and the product. So, I stopped by the store just to browse and ask questions for an upcoming purchase I will need to make for my wife and I. Never once did I feel pressured by the associate! He devoted his time and attention to me even though he knew I was not there to purchase today! Great experience! I WILL return to purchase a mattress!!
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Mary M.
We bought from your Orlando FL store and the North Canton OH store. We are very happy. We told our friends about OMF and they bought a king size mattress set from you too. Once people see the how your mattresses are made compared to others ther is no contest.
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Daniel L.
My wife and I love OMF and have now purchased 5 mattress/box spring sets. We continue to be impressed with OMF's product/price/value. I don't like to give 5-star ratings on every line item, but in this case it is truly deserved.
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Frances E.
No comment on delivery yet as delivery date is two days away. As someone who works in the apparel industry I can appreciate the impact your direct-to-consumer model has on the quality of the product, pricing, environmental impact, employee impact, etc. Thank you for offering affordable quality. Inexpensive, not cheap.
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Patricia L.
Tom the salesman was very knowledgeable and courteous. He gave us plenty of time to consider our selection. Even though you close at 8:00pm, he kept going without a hint of trying to rush us. We were most happy to have him as the salesman.
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