Mattress Flip Reminder SystemFrequently Asked Questions
When is it time to replace a mattress and box spring set?
Why is mattress comparison-shopping so difficult?
What are the dimensions of standard size mattresses?
Do you make custom-size mattresses?
Do you make innerspring or foam waterbed replacement mattresses?
What should I look for in a mattress and box spring set to ensure I get good support?
Do I need to purchase a new box spring?
What if I can't get a box spring or mattress upstairs?
Do you offer delivery, and if so, how quickly can I get my set delivered?
Can I pick up product at your factory or store?
What methods of payment do you accept?
What is important in a mattress warranty?
Is it normal to see body impressions in my mattress?
Is there any recommended cleaning method for mattresses?
Q: When is it time to replace a mattress and box spring set?
The mattress industry recommends that you replace your mattress after 8-10 years of continuous use. However, this is just a guideline as the quality of your set and the weight of the person(s) sleeping on the mattress will affect its longevity. Also, comfort preferences change over time so you may sleep better on a harder or softer mattress after a few years. For other factors that may indicate it is time for a new mattress and box spring set, refer to our Mattress Buyer’s Guide section titled Is it Time to Buy a New Mattress?
Q: Why is mattress comparison-shopping so difficult?
If you are a shopper who likes to compare values from store to store, shopping by model name will often lead to frustration. The manufacturer, who relies on retail stores to sell its products, makes minor modifications to their mattresses for each mattress retailer. When mattress shopping, ask to see a cutaway model. Check for quality upholstery padding and heavy gauge coil springs. Understanding mattress construction allows you to compare, feature for feature, brand name models with those made at The Original Mattress Factory. Mattress Buyer’s Guide – Comparison Shopping.
At The Original Mattress Factory, we strive to simplify the mattress shopping experience. We not only offer a complete product line with support, comfort, durability, and pricing options to suit your individual needs, but we also try to educate the consumer about what to look for when mattress shopping to find the best product and value. We think you will find our honesty, no hassle sales approach, and organized showrooms a refreshing change. Mattress Shopping Tips: How to Shop for Mattresses and Box Springs
Q: What are the dimensions of standard size mattresses?
Twin: 38” x 75”
Full: 53” x 75”
Queen: 60” x 80”
King: 76” x 80”
When choosing a mattress, make comfort a priority – bigger is usually better. A healthy sleeper moves 40 to 60 times per night, so you need freedom of motion. If you sleep with a partner, you should purchase a queen or king size mattress because they are wider and longer than the standard full size. What Size Do I Need?
Q: Do you make custom-size mattresses?
We are always happy to create custom or special-size mattresses/sets to fit antique beds, campers, boats, and a variety of other uses. Contact the factory or store located nearest you for size and model options.
When ordering custom or special-size mattresses, consider that it may be more difficult to find sheets and other bedding to fit. Try JC Penney or Lands End catalogs (which offer some special-size sheets), or buy a flat sheet for a size larger than your special mattress and tuck it under. Special Sizes.
Q: Do you make innerspring or foam waterbed replacement mattresses?
Yes, The Original Mattress Factory makes innerspring and foam mattresses that will fit most waterbeds. The most popular replacement sizes are:
California King - 72” x 84” - (approximate)
California Queen - 60” x 84” - (approximate)
Super Single - 48” x 84” - (approximate)
Contact the factory or store nearest you for The Original Mattress Factory models available in these sizes and ordering time required. Special Sizes.
Q: What should I look for in a mattress and box spring set to ensure I get good support?
Correct support is an essential ingredient for a healthy body. A good mattress and box spring will gently support your body at all points and keep your spine in the same shape as a person with good standing posture. When trying mattresses, pay special attention to your shoulders, hips, and lower back, the heaviest parts of your body. While the mattress and box spring set acts as a complete support system, the innerspring inside your mattress provides most of the support. The heavier the spring, the better the support and durability the mattress will provide. So when evaluating the quality of the mattress you are considering, ask your salesperson for information on the type(s) of coils used in the mattress. Mattress Buyer’s Guide – Support.
Q: Do I need to purchase a new box spring?
A box spring provides support and acts as a shock absorber for your mattress. A wood platform or any other foundation with no give reduces the life and comfort of a mattress. Don’t try to save money by not replacing the box spring when purchasing the mattress. An old box spring suffers from metal fatigue and will shorten the life of your mattress. A box spring is designed as a working partner with the mattress it supports. The more wood and wire, the better – ask for heavy gauge wire springs and solidly built wooden frames.
Q: What if I can’t get a box spring or mattress upstairs?
A king size set comes standard with split box springs. Sometimes people need split box springs for a queen size or, in rare cases, for a full size, in order to move it into older homes or up tight stairways. At The Original Mattress Factory, we are happy to help you by manufacturing a box spring solution that will work. Split (or two piece) box springs offer the same support as a one-piece box spring; however, a center support is a must on your queen or full size bed frame when using split box springs. Mattress Buyer’s Guide – Split Box Springs.
Innerspring mattresses are not as rigid as box springs, and therefore have some flexibility to them. But be careful - you do not want to bend the border rod that surrounds the innerspring. If the border rod is bent, the mattress will not lie flat. For this reason, all king size mattresses made by The Original Mattress Factory are hinged. Hinging allows the mattress to be bent without damaging the innerspring unit when delivering in tight stairway or doorway situations. If necessary, queen and full size mattresses can also be hinged by special order. Hinging does not affect the durability of a mattress and can be a big advantage when moving in tight spaces. If you already have a hinged mattress from The Original Mattress Factory and are concerned about which direction it can be bent, please contact the factory or store nearest you for more information.
Q: Do you offer delivery, and if so, how quickly can I get my set delivered?
The Original Mattress Factory conveniently offers both weekday and Saturday delivery. Delivery cost and availability will vary between locations, so it is best to contact the factory or store nearest you for specific delivery information. Availability/How to Purchase – Home Delivery. The Original Mattress Factory can also ship mattresses via common carrier virtually anywhere in the continental United States. Availability/How to Purchase - Long Distance Delivery.
Q: Can I pick up product at your factory or store?
Yes, you can pick up your order at our factories or at our factory stores. Factories carry a much larger inventory than the factory stores, so if it is something you need immediately, especially queen and king sizes, a factory will be your best choice. If a factory store is more conveniently located to you, you may have the item(s) transferred from the factory to that store to pick up at your convenience. Availability/How to Purchase – Take the product with you.
Q: What methods of payment do you accept?
The Original Mattress Factory accepts most major credit cards, cash, and personal checks for payment. The Original Mattress Factory also offers special financing plans, which will vary between locations. It is best to contact the factory or store nearest you for specific financing and payment information.
Q: What is important in a mattress warranty?
Warranties may be the most misunderstood part of mattress shopping and are of little help in judging mattress quality. Most manufacturers offer a 10-year warranty on their premium models, while others may offer unrealistic warranty periods that may span 20 years or more. Does this mean your mattress and box spring will last 20 years or more before it wears out? Probably not. Warranties cover defects in materials and workmanship, not the gradual loss of comfort or support. When you are shopping, focus on finding a mattress with the best support and most comfortable padding at a price you can afford, not on the length of the manufacturer’s warranty.
Q: Is it normal to see body impressions in my mattress?
For maximum sleeping comfort, mattresses today are constructed with more padding and fiber than ever before. In the normal course of sleep set use, you may notice the occurrence of impressions in these cushioning materials. This natural nesting or conforming that occurs as the cushioning materials mold to the shape of the sleeper is known as a “body impression”. Unless the body impression is greater than 1 1/2” it is not a structural defect covered by warranty. It is simply an indication that the upholstery layers are settling and contouring to your body as you use your mattress set. Regularly rotating and flipping your mattress will help to minimize the depth of the impression that occurs.
If you would like to be contacted via email when it is time to flip or rotate your mattress, enroll in our free Mattress-flip Reminder System.
Q: Is there any recommended cleaning method for mattresses?
Vacuuming is the only recommended cleaning method for a mattress. If you’re determined to tackle a stain, use mild soap with cold water and apply lightly. Do not ever soak a mattress or box spring. If any water is used, let the mattress air out and dry thoroughly. Do not dry clean your mattress. The chemicals in dry cleaning agents and spot removers may be harmful to the fabric or underlying materials in your mattress. Because mattresses that are stained or are in an unsanitary condition void the manufacturer’s warranty, it is recommended that you use a protective covering such as a good quality, washable mattress pad or washable waterproof mattress pad to keep your mattress fresh and free from stains and soiling.